If all Craft Pod aircraft are in use or otherwise unavailable at the time you request, we will secure a backup aircraft for you. Craft has a network of partner operators and charter services to call on, so you’ll still get a plane to fly when you need it.
In the rare case of 100% fleet utilization or a short-notice request we can’t accommodate internally, our team will arrange a charter through an approved provider. We aim to provide a comparable aircraft in terms of size and quality. As a member, you shouldn’t feel the difference – we handle the logistics and cover any arrangements per your membership agreement (meaning you’re not paying extra beyond maybe the normal hourly rate you’d already expect, except on peak days). Our promise is that your travel needs are met reliably. So even if “your” Pod jets are all busy, we’ll find you another ride without delay.